What we promise
- A reply within 3 working days saying we have it.
- News at least every 7 days until it is fixed.
- The most serious issues fixed first, and you told when it is done.
- Your name on our thanks list, if you want it.
Security
Report a security issue
Found a weakness in Lingsaa? Tell us privately. We thank everyone who helps keep our clients safe.
Write to
How to tell us
Write to our security address: what you found, the steps to see it again, and what it could let someone do. One issue per message helps us move faster.
To fill at go-live: the email address
Please
- Never open, change or delete anyone else's data: use only an account of your own.
- No denial of service, spam, social engineering or physical attacks on offices or devices.
- Give us a fair time to fix it before telling anyone else.
What it covers
The Lingsaa website, the command centre and the Lingsaa apps at Lingsaa's own addresses, and the Lingsaa Edge software.
Not covered: a client's own systems and networks, and reports from scanners without a working example.
Safe harbour
If you follow these rules in good faith, we will not take legal action against you for your research. (Wording to confirm with our legal adviser at go-live.)